Each customer is assigned an IT consultant during integration, and clients are assisted by ClearSale’s IT manager and their integration department. Our Fraud Operations Manager handles business- and performance-related questions.
Customers may also have a dedicated enterprise account manager assigned to their account. Each account manager has experience with large accounts and reports directly to the Operations team, which ensures that issue resolution is agile. Account managers are responsible for managing the relationship with you and escalating any issues/concerns and keep your team up to date on any enhancements or changes to the ClearSale solution.
Account managers schedule standing meetings to talk through performance KPIs and provide recommendations/advice; they also provide face-to-face quarterly reviews.
Should a dispute arise, the account manager will escalate the issue to the director of operations, who has resolution authority. The account manager will share with you whether we are to be involved in any suits or settlements.
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Ecommerce Platforms and Integrations