Post-integration training is simple, because ClearSale offers a service/decision and not a workbench or collection of tools to be managed.
After implementation, the relationship with our support team is focused on managing results and implementing any new tools integrated by ClearSale. Because there’s no manual intervention needed by clients, the user interface is used mainly to watch the performance of ClearSale’s solution.
ClearSale offers 24/7 support with post-sale consultants by phone and email. Clients also have access to three teams after they go live:
- The Support team (who helps with integration issues)
- The Finance team (who helps with billing and refunding issues)
- The Post-Sales team (who helps with performance issues and general questions)
To achieve the best results, we’ve developed a post-implementation program that focuses on these key areas:
- Customized system integration. After understanding the client’s structure, ClearSale will provide all technical materials to make the systems integration viable.
- Analysis of past orders. This lets ClearSale build a customized statistical model and analyze financial returns based on expected performance improvements.
- Customization of the statistical model and any business rules. This ensures the client’s needs are accurately reflected.
- Economic/financial analysis and presentation of the resulting study. This is an optional component.
- Implementation and management of success indicators. This continues on an ongoing basis.
Related Topics
Ecommerce Platforms and Integrations