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What is the difference between fraud protection and chargeback management?

A fraud protection solution focuses on preventing fraud from happening in the first place and increasing the business’s approval rate so they are spared from the costs of fraud and related chargebacks.

There are a number of “fraud protection” companies that have the best intentions but can create bigger problems for their clients.

Some of these companies have automatic solutions that rely on strict fraud rules that may, in fact, reduce the number of chargebacks a business experiences. On the other hand, those rules often decline valid orders, reduce a business’s approval rate, and result in increased false declines. When it comes to costs to a business, false declines can be more costly than chargebacks or even fraud.

Then there are companies that call themselves “fraud protection” solutions but are really chargeback management companies. They try to prevent chargebacks, but they don’t tackle the issue of preventing fraud itself. Instead, they generally work on behalf of a business to dispute a chargeback after it’s already happened. Although the business typically won’t have to deal with the cost of the chargeback fees, the business will still have to bear the cost of the fraud, which typically includes lost product, lost shipping costs, etc.

In contrast, ClearSale is a true fraud prevention and end-to-end chargeback management solution. We focus on preventing fraud from happening in the first place and increasing the business’s approval rate so they are spared from the costs of fraud and related chargebacks.

Related Topics

False Declines & Approval Rates

Working With ClearSale

The ClearSale Solution

 

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