An ideal chargeback management solution offers businesses ways to reduce chargebacks from start, identifies where chargebacks may be happening, mitigates those chargebacks, and helps dispute chargebacks that do occur.
Chargebacks are pervasive and costly. Obviously, the best way to manage chargebacks is not to have them in the first place, so an ideal chargeback management solution will offer businesses operational suggestions to reduce chargebacks from being so prevalent, identify where chargebacks may be and are happening, mitigate those chargebacks, and help in disputing any chargebacks that slip through the cracks.
Those services together encompass “end-to-end chargeback management.”
While some companies say they offer comprehensive chargeback management services, it’s only when you work with experts in both fraud prevention and chargeback management that you can confidently say you’re receiving end-to-end chargeback management.
ClearSale, in partnership with chargeback industry leader ChargebackOps, has created an end-to-end chargeback management solution that gives businesses that peace of mind.
Together, we offer clients three options.
ClearSale Total Protection
For large businesses whose fraud teams have a good understanding of risk profile and goals, our Total Protection approach allows you to recoup a portion of any losses due to fraudulent transactions.
We’ll establish a Service Level Agreement that specifies KPI thresholds related to fraud and chargebacks. And we’ll reconcile to those KPIs every quarter. If they aren’t met, you’ll receive a discounted invoice.
Companies that choose this approach aren’t directly reimbursed for chargebacks that may occur; however, they do benefit from our hybrid fraud prevention model that combines AI-enabled automatic approvals and secondary review by the world’s biggest and most experienced team of fraud experts.
ClearSale Total Guaranteed Protection
High-risk ecommerce businesses may choose our 100% guaranteed coverage approach to handling fraud-related chargebacks. This “Chargeback Insurance” guarantees that any approved transaction that turns out to be fraudulent and results in a chargeback will be reimbursed to you.
Comprehensive Chargeback Management
Regardless of size, your ecommerce business may benefit most from comprehensive chargeback management that includes a chargeback reversal approach designed to recover financial losses.
We offer companies chargeback mitigation and resolution services including:
- Training fraud analyst teams
- Conducting data audits and gathering compelling evidence
- Drafting timely responses to banks and card issuers
Where it makes sense, this approach also offers companies operational insights that can help improve internal processes that may be contributing to fraud risk and subsequent chargebacks.
Related Topics
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Related Sources
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