Customers file chargebacks for many reasons, including:
- True cases of fraud, where a thief has illegally made a purchase using someone’s credit card information without the cardholder’s consent*
- Chargeback fraud, where a customer places an order and then requests a refund with the intention of defrauding the merchant*
- Friendly fraud, in which a customer places an order but forgets or does not recognize the charge on the credit card or bank statement*
- Commercial disagreements between the customer and the merchant
- Technical errors, in which a payment was processed in error
*Guaranteed/protected by ClearSale