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  2. Chargeback Basics

What are the reasons for chargebacks?

Customers file chargebacks for many reasons, including:

  • True cases of fraud, where a thief has illegally made a purchase using someone’s credit card information without the cardholder’s consent*
  • Chargeback fraud, where a customer places an order and then requests a refund with the intention of defrauding the merchant*
  • Friendly fraud, in which a customer places an order but forgets or does not recognize the charge on the credit card or bank statement*
  • Commercial disagreements between the customer and the merchant
  • Technical errors, in which a payment was processed in error

*Guaranteed/protected by ClearSale