While most implementations are straightforward and easily handled within an hour, all client questions are a top priority for ClearSale’s development team.
Should a client have a question that cannot be answered in our online developer portal on the website, we will assign a team member to walk through the implementation with the client.
After implementation, ClearSale provides the following training and service level support:
- ClearSale’s support team is available during business hours
- A customer success team is assigned to each client to identify and regularly review KPIs for fraud, chargebacks and false declines
- Every client is also assigned a customer success executive who provides senior level support and serves as a resource for client leadership.
- As needed, the customer success team and any of our support teams will provide product explanations.
- Clients are also trained on how to use the ClearSale dashboard and customer portal, as well as tips and tricks to get the most value from both.
- Finally, clients are provided a contact list and channels to report issues
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