As new features become available, the ClearSale account management team will determine if the feature requires a training session or an email with specific instructions.
If the new feature is more complex, a training call is scheduled with the client and/or their team of fraud analysts to fully understand the new feature or features.
If the new feature is fairly simple, an email is sent with specific details about the feature, including how it works, the benefits to clients, and who to contact with questions.
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