We can create SLAs with custom review times based on our customers’ needs and offer Plus and Express SLAs that guarantee an even faster review time.
The limiting response time is based on the percentages below:
|
Hours from receipt of the order |
Standard Cumulative percentage of the orders answered |
Plus Cumulative percentage of the orders answered |
Express Cumulative percentage of the orders answered |
|
1 |
50% |
80% |
|
|
3 |
60% |
||
|
6 |
80% |
||
|
24 |
90% |
100% |
100% |
|
48 |
100% |
Related Topics
Implementation, Support and Training