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What is the difference between fraud protection and chargeback management?

Some “fraud protection” companies are really chargeback management companies. They try to prevent chargebacks, but they don’t tackle the issue of preventing fraud itself. These companies will generally work on behalf of a merchant to dispute a chargeback after it’s already happened. Although the merchant typically won’t have to deal with the cost of the chargeback fees, the merchant will still have to bear the cost of the fraud, which typically includes lost product, lost shipping costs, etc.

In contrast, ClearSale is a true fraud protection and chargeback prevention solution. We focus on the root of the problem — preventing fraud from happening in the first place — so merchants can be spared from all the costs of fraud and related chargebacks.