1. Knowledge Base
  2. Timing and Performance

What is the ClearSale Total Protection Solution?

The Total Protection Solution approach enables you to recoup a portion of any losses due to fraudulent transactions.

We work with you to establish a Service Level Agreement that identifies specific KPI thresholds we agree to meet. Every quarter, we reconcile our performance against those KPIs. If we do not meet the KPI thresholds, you receive a discount on your invoice. As always, your price is per approved orders only.

In this approach, we provide the full breadth of our e-commerce fraud prevention services to ensure all fraudulent orders are blocked and chargebacks aren’t generated for you. However, we don’t directly reimburse you for any chargebacks that may occur, and the discounts we provide aren’t intended to fully cover any chargeback losses.