1. Knowledge Base
  2. Timing and Performance

What is ClearSale’s expected service performance level?

We target a 99.5% systems availability, calculated monthly. This includes our DAC/PABX, CTI, network equipment, servers and internet connection and excludes any systems and equipment that are your responsibility.

Please note that our service performance excludes these items in its calculation:

  • Scheduled interruptions for system maintenance that the contracting party has been notified about
  • Acts of God or force majeure resulting from malware or other third-party attacks that render the system unavailable
  • Interruptions due to failure in the supply of telephone services by the telephone utility.