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  2. Chargeback Basics

What is a chargeback?

A chargeback occurs when a credit/debit card issuer charges a payment back to a merchant following a disputed transaction with the legitimate cardholder.

The chargeback process typically begins when a cardholder notices a transaction they don’t recognize on their statement and then disputes the charge with their credit card issuer.

If the issuer determines the cardholder has a legitimate claim — if the card was stolen, for example, or the product was never delivered — the issuer will refund the cardholder’s payment. The merchant is debited the payment, usually with an additional fee.